Return and Exchange Policy

At Carboost , your satisfaction is our top priority. Therefore, we adhere to a strict and transparent return and exchange policy that protects the rights of all parties and ensures a safe and secure shopping experience for you.

General Return Conditions

• Return Period: No product will be accepted for return after fifteen (15) days have passed from the date of receipt.

• Product Condition: The product to be returned must be:

  • Completely unused.

  • In its original condition, including packaging, labels, and all accessories and parts.

  • Intact, without any damage or scratches.

Non-Returnable Products

• Consumable products.

• Products that have been modified, installed, or had their serial numbers or barcodes removed.

• Products explicitly advertised as "non-returnable."

• Products covered by a manufacturer's warranty (must be addressed directly to the concerned authority).

Return Cases and Procedures

1. Product is damaged or does not match specifications:

   • Must be returned within twenty-four (24) hours of receipt.

   • The original packaging must be preserved.

   • After inspection and confirmation of the defect, a full refund will be issued within three (3) business days.

2. Wrong product (shipping error):

   • Please return the product in its original condition with all its accessories.

   • A full refund will be issued immediately upon receipt and inspection.

3. Optional Return (without a defect):

   • Allowed within fifteen (15) days of receipt, provided all general conditions are met.

   • The shipping fee (shipping and handling costs) will be deducted from the refunded amount.

   • The value of this deduction is clearly stated within the terms to ensure transparency.

Refund Procedures

• Electronic Payment: Refunds are processed within 7 to 14 business days, depending on the policy of the card-issuing bank.

• Bank Transfer: Completed after verifying the customer's identity and accurately receiving all required data.

Process for Receiving the Returned Product

• A shipping representative will contact you within 3 to 5 business days to schedule a pickup.

• Under some exceptional circumstances, the arrangement period may extend up to 14 business days.

Customer Service and Support

• At Carboost , we provide continuous support to facilitate all return and exchange procedures for you and ensure the process is fast and effective.

• We urge you to contact our customer service team via the available channels for immediate assistance.

• We confirm our commitment to receiving products in their original condition and inspecting them carefully before completing any return or exchange process.