Complaints & Suggestions – Carboost Store

At Carboost, we are committed to providing high-quality products and exceptional customer service. We believe that your opinions and feedback help us improve our performance and quality. Therefore, we have established this policy to ensure your complaints and suggestions are handled transparently and professionally.

1. Channels for Submitting Complaints & Suggestions

You can contact us through any of the following channels only:

• Email: [email protected]

• WhatsApp: +966555823826

• Hotline (for urgent complaints that require immediate and very necessary intervention only – WhatsApp): +966530682616

2. Types of Complaints & Suggestions Covered by This Policy

We accept complaints and suggestions regarding:

• Orders: Delivery delays, receiving the wrong product, missing items in the order.

• Payment: Issues with payment processes, order cancellations, refunds.

• Shipping & Delivery: Order tracking, product damage during transit.

• Product Quality: Manufacturing defects, product not matching deion, part incompatible with your vehicle, defect appearing after installation.

• Store Experience: Difficulty browsing the site, technical issues, obstacles during checkout.

• Development Suggestions: Ideas to improve products, services, or the shopping experience.

• General Inquiries: Any other questions about our products or services.

3. Complaint Handling Procedure

1. We will confirm receipt of your complaint within 24 business hours.

2. The complaint will be reviewed and verified within a maximum of 3 business days.

3. You will be informed of the decision and the action taken (compensation, replacement, refund, or future improvement).

4. For suggestions, they will be evaluated internally, and we will thank you if your suggestion is approved.

4. Customer Obligations

• Provide accurate order information (order number, purchase date, product details).

• Attach evidence if possible (photos, videos, payment receipt).

• Communicate professionally and avoid using offensive language.

5. Carboost Rights

• Reject any unsubstantiated complaint or one that falls outside the scope of this policy.

• Request additional information to verify the validity of the complaint.

• Update this policy periodically, notifying customers via the website.

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Carboost – Your trusted destination for vehicle parts and accessories
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